Returns & Exchanges
At NovelKeys, we want to ensure you are fully satisfied with your mechanical keyboard components and peripherals. If your order isn't quite right, we offer a 30-day return window for items in their original, unused condition and packaging.
Verify Eligibility
Ensure your items are in brand new condition and were purchased within the last 30 days; please note that lubricants and custom-assembled products are final sale.
Submit a Request
Contact our support team with your order number and a brief explanation of the reason for the return to receive a Return Merchandise Authorization (RMA).
Pack Your Items
Securely package the electronics in their original manufacturer box to prevent damage during transit, ensuring all switches, keycaps, or cables are included.
Ship and Track
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse, keeping a copy of the tracking number for your records.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing