Frequently Asked Questions
Everything you need to know about your custom mechanical keyboard journey.
How long does it take for my order to ship?
In-stock items typically ship within 2-4 business days. For Group Buy items, please refer to the specific product page for estimated shipping timelines and production updates.
What is your return policy for mechanical switches?
We accept returns on unused and unopened switches within 14 days of delivery. Due to the nature of the product, we cannot accept returns on switches that have been soldered or mounted.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of the items.
What happens if I join a Group Buy and a Pre-order together?
If your order contains both Group Buy and in-stock or pre-order items, the entire order will ship only when all items are available. We recommend placing separate orders if you want in-stock items sooner.
How do I track my order status?
Once your order has been processed and a shipping label is created, you will receive an automated email with your tracking number and a link to follow the progress of your package.
Can I cancel or modify my order?
Orders for in-stock items can be cancelled as long as they have not yet been processed for shipping. Group Buy orders can generally be cancelled during the active GB period, subject to a 3% cancellation fee.